Privacy
If you have any questions or need to report a privacy issue please contact us at 877-273-8008 or email us at orders@electricfrenchie.com
We appreciate the trust you place in Electric Frenchie and are committed to respecting your privacy and the security of your personal information.
Our privacy policy, updated on December 4, 2013 describes the information we collect and how we use it.
We always welcome your questions and feedback.
Information We Collect
We collect information (including name, address, telephone number, email address and, when necessary, credit card information and date of birth) when you:
- Place an order by phone or on our web site
- Return an item or make an exchange
- Inquire about our services
- Register and create an account with ElectricFrenchie.com
- Subscribe to our Email Newsletter
We maintain the necessary data that you provide us, along with a record of your purchases, in a secure database.
To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association’s privacy standards.
We also gather information about how visitors navigate through our Web site by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.”
See Cookies and Pixel Tags below for further information.
Necessary Information Shared for Payments & Shipping
We contract with other companies to provide certain services including credit card processing, shipping, name and address verification and email distribution.
We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.
These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Electric Frenchie.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so.
We may also share information with companies assisting in fraud protection or investigation.
We do not provide information to these agencies or companies for marketing or commercial purposes.
Your Choices
We offer choices about the types of information you receive from us.
If you prefer not to receive product info or other communications from Electric Frenchie or prefer to receive them less frequently, you may unsubscribe by clicking the “unsubscribe” link in our emails, reply to any email with the subject “unsubscribe” or contact us at the address shown below.
You may not unsubscribe from receiving order confirmation emails or communications regarding your order or account.
How We Use Email
When you provide us with your email address, we will send you emails necessary to process your order, respond to a request, provide customer service or promote products or services.
For example, after you place an order at ElectricFrenchie.com, you will receive an email confirmation and (in most cases) an email with package tracking information.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email, ect.), please login or register at the link at the top of the page.
Once you have logged in, you can click the link My Account to change your email address, password, phone number, address and subscribe or unsubscribe from our monthly newsletter.
Cookies and Pixel Tags
On the internet a “cookie” is a small data file that is stored by your Web browser on your computer.
Cookies enable you to easily place an order on our Web site without losing track of your order information.
They also allow us to enhance and personalize your online shopping experience so that the information you receive is more relevant to you.